> For the complete documentation index, see [llms.txt](https://milonics.gitbook.io/api-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://milonics.gitbook.io/api-documentation/guide/customer-journey-guidebook/policy-subscription-flow/issue-management-flow.md).

# Issue Management Flow

## Issue Management Flow

We guarantee 100% hitch-free customer experience at all our pharmacy outlets, however should there be any issue at/with the pharmacy, a customer can call our Claims Support Line to resolve such issue.

### Partner Support Flow

To resolve any issue with us, each partner company can use our Live Chat/Online Support URL for immediate engagement with Insurpass Support team.

{% hint style="info" %}
There is an API endpoint to request the details of all customers who purchased any of the health insurance plan from your platform.
{% endhint %}

{% hint style="info" %}
Access to a partner dashboard will be given to each partner later on to view all transactions and carry out other tasks.
{% endhint %}